If a guest wants to cancel their residence, it is required to be in writing. The date of written cancellation represents a basis for cancellation fees as follows:
If the guest does not appear on the day of their check-in, or if the reservation has been cancelled on its outset, then the guest is to be charged full arrangement costs.
If the guest decides to leave earlier (with the exception of death or illness of the family member), the guest is charged full arrangement costs until the end of reservation.
Bad weather conditions or similar reasons are not taken into consideration as a valid reason for residence cancellation or earlier check-out.
Dear guests, we are most grateful for choosing to make a reservation in the Hotel “Sunce” Vlašić
Reservation is considered definitive, if until the issuing of payment receipt, the obligatory advance payment (30% of full arrangement costs) is paid on below stated bank account. Rest of arrangement costs (70%) is paid seven days before check-in. Advance payment is a confirmation that you agree with stated terms and conditions. If the guest does not complete full arrangement costs within the specified period, then the guest is considered to have cancelled their booking.
Check-in starts at 14.00, and check-out ends at 11.00 o’clock. Guests can settle in their hotel rooms in the period between 14.00 and 18.00 o’clock. In case of arriving after the specified time, we kindly ask you to announce your arrival on the following phone number: +387 30 541 100. On the last day of your residence, rooms are to be left until 11.00 o’clock. Staying in rooms after 11.00 o’clock entails payment for one more day. On the day of your check-in, the reservation is kept until 18.00 o’clock, unless later arrival is specified.
he guest can cancel their reservation and ask for change of check-in date only in writing. In that case, the guest is obliged to reimburse the following fees to the Hotel; The date of written cancellation represents a basis for cancellation fees as follows:
If the guest does not appear on the day of their check-in, or if the reservation has been cancelled on its outset, then the guest is to be charged full arrangement costs. Guest does not pay abovementioned cancellation fees in case of the illness or death within the family. However, it needs to be confirmed by a valid certification immediately after arrangement cancellation, and at least 8 hours before arrangement outset.
If it comes to earlier check-out (with the exception of the case force majeure) full arrangement costs are charged (all until reservation end). Bad weather conditions or similar reasons are not taken into consideration as a valid reason for residence cancellation or earlier check-out. Arrangement cancellation in case of force majeure is considered every cancellation caused by illness or death within family (parent, spouse, child etc.), natural disaster, manoeuvre, or war breakout.
For health and hygienic purposes, pets and any other animals are strictly forbidden to enter the Hotel. For additional information and inquiries, please contact us on the following number: +387 30 541 100. Our kind personnel is at your service. Thank you for your trust.